Customer Service Excellence for Hotel Concierges
CPD Certified Diploma | FREE Exam | 24/7 Tutor Support | Lifetime Access | 100% Success Rate
Janets
Summary
- Certificate of completion - £9.99
- Certificate of completion - £15.99
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Are you ready to provide exceptional customer service as a Hotel Concierge? This course is designed to equip you with the necessary skills and principles to excel in this role. From understanding different types of concierge services to delivering exceptional customer service, you will learn everything you need to know to succeed in this industry.
Learning Outcome:
By the end of this course, you will be able to:
- Understand the different types of concierge services
- Develop the necessary skills for any concierge role
- Apply principles for a successful concierge service business
- Deliver exceptional customer service
- Handle emergency situations as a Hotel Concierge
- Demonstrate professional etiquette and behavior in the work environment
CPD
Course media
Description
- Gain a deeper understanding of the service industry, including the importance of delivering exceptional customer service that exceeds expectations. You will learn about the different types of concierge services available and how to deliver them effectively.
- Delve into the different types of concierge services, including lifestyle, corporate, residential, and virtual concierge services. You will learn the unique features and requirements of each service and how to deliver them to meet clients' needs.
- Learn about the necessary skills for any concierge role, including communication, problem-solving, organizational, and interpersonal skills. You will also learn how to develop and hone these skills to become a successful Hotel Concierge.
- Covers the principles for running a successful concierge service business, including building relationships with clients, creating a memorable experience, and managing client expectations.
- Become familiar with the work environment and etiquette of a Hotel Concierge. You will learn about the importance of maintaining a professional demeanor and how to behave in various situations.
Ready to elevate your skills and pursue a successful career as a Hotel Concierge? Enroll now in our "Customer Service Excellence for Hotel Concierges" course and gain the necessary skills and principles to deliver exceptional customer service.
Who is this course for?
- Individuals interested in the hospitality industry
- Professionals seeking to enhance their skills as a Hotel Concierge
- Hotel staff interested in transitioning to a concierge role
- Anyone seeking to learn about the principles of delivering exceptional customer service in a concierge service business
Career path
- Hotel Concierge (£20,000 - £35,000 per year)
- Senior Hotel Concierge (£25,000 - £45,000 per year)
- Head Concierge (£30,000 - £50,000 per year)
- Guest Relations Manager (£25,000 - £45,000 per year)
- Hotel Manager (£25,000 - £60,000 per year)
- General Manager (£35,000 - £100,000 per year)
Questions and answers
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Certificates
Certificate of completion
Digital certificate - £9.99
Receive a digital copy of your certificate as a PDF file for only £9.99.
Certificate of completion
Hard copy certificate - £15.99
A physical, high-quality copy of your certificate will be printed and mailed to you for only £15.99.
For students within the United Kingdom, there will be no additional charge for postage and packaging. For students outside the United Kingdom, there will be an additional £10 fee for international shipping.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
